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Frequently asked questionsI'm very interested in your offer and would like to know more about the Payment Processing Agent position.Payment Processing Agent's job is to receive payments from both our customers and partners and transfer these further according to the details specified by our company.
The Payment Processing Agent must be able to:
* Strictly follow the instructions.
* Enable permanent contact with him/her during business hours.
* Fill out payment documents (payment invoice, payment orders, etc) with due care and diligence.
* Provide regular reports in accordance with company's valid regulations and forms.
* Have confident PC user skills.
* Mail business offers, promotional and other information through electronic communication systems.
* Handle various problems and immediately report these to the Senior Manager.
How can I get my payment?Base salary ($2300) is paid at the end of each month via direct deposit to your bank account. Commission (8%) should be deducted from the money received per task that I assigned.
Are there any start-up fees? Is it required to pay fees out of my pocket?You don't have to invest your own money to get started. Furthermore all fees are paid from received money. WE NEVER ASK YOU TO SPEND YOUR OWN MONEY.
Do I have to travel?As this is an online job, no travelling is required. You'll only have to visit banks and WU/MG locations.
How many hours a day do I have to work? What will the hours be? Is this a 7 day job?Working hours are 9-11 a.m., Monday through Friday. Hours are liable for change. Although it is possible to work less days per week, hours are strictly enforced. Please contact our job department with your propositions as to your individual work schedule and we'll work together to create a customized schedule that will work for both our company and you as our employee.
What is the origin of the money?Money that is deposited into your account comes directly from our clients willing to use instant money transfer service within the USA. You will always be aware exactly where the money is coming from and where it is going. For additional security we provide Invoices for all transactions completed.
Who pays Western Union/Money Gram compensation for money transfer?Our employees' salary is calculated according to the following formula: base salary + the percentage of the total amount of transfers + the compensation percentage for commission deducted by Western Union/Money Gram. The service of money transfer through Western Union/Money Gram system is covered by you out of the commission provided. If the commission fee exceeds 3%, the difference will be compensated by the Company and added to the base salary automatically.
It is not clear why you need Payment Processing Agents. Isn't it easier to make direct transfers?As we cater large companies and their immediate need for IT services provision of high expediency of payment operations and possibility to offer instant transfers to our system have become our highest priority tasks. While ensuring these proactive services we offer our customers strong competitive advantages in the context of flexibility and tailored response to the changes in the IT market and therefore possibility to increase their revenues. Alternatively, direct money transfers inevitably incur certain delays; ex. an interbank transfer takes from 1 to 5 days, which is not admissible for the immediate IT services associated in play, where fluctuations might happen very often. Therefore we prefer to use our Payment Processing Agents network to open accounts with all major banks worldwide, while our customers transfer money by internal bank payments, which take from several minutes to 3 hours.
What amounts are you going to transfer to my account and how often will you do it?Transfer amounts range from USD 1,000 to USD 10,000. In general, you would receive 1-3 tasks a week.
Is it a legitimate job?Our business activity is certified by major operators and publishing houses in the international market. You are welcome to browse our website and follow the link to Our Partners to see certificates and feedback from numerous well-known companies, as well as extracts from our news reports.
Is there any confirmation of the fact that money is transferred legally?Yes, each money transfer includes an enclosed invoice certified by our company official seal and an authorized person's signature. These invoices will be distributed every 14 days during your Probationary Period and on daily basis once employed full-time. This document will reflect transactions covered with the provided funds as well as the amount of service payment. You will also find information about the fact that the provider, i.e. our Company, is fully responsible for money transfer.
What will happen if I fail to send the money within one business day?This is one of the most important questions. Should an Agent fail to fulfill his/her assignment to transfer money on time, this will entail certain losses for our company and subsequently reflect on the revenue we receive. Under these circumstances we will bill the Agent with the amount, which will be enough to cover the company's damage. This compensation might amount up to 70% of the transfer amount. However, we understand that certain circumstances might prevent Agent from sending money in time. In such case Agent sends us a relevant notification note. This situation does not involve any fines for Agent, provided this happens not more than once and the reason is of serious matter.
Do you use checking or savings accounts?We work with both savings and checking accounts.
If you're a new customer at the bank, the bank might place a hold on the funds being received. Although we work closely with the bank to try and resolve such holds as soon as possible, for this reason we ask that your current account be at least 90 days old.
If you feel more comfortable with opening up a new bank account, please make sure that you open the new account within the same bank as your current one, as you have already established history with them.
NOTE: At this moment we do not work with MetaBank or eTrade Bank. In addition, if you decide to use an already established account for this position, the amounts of transfers increase, thus increasing your total income.
Isn't the bank going to say something about so much money going through my account?We hardly ever experience any problems while working with the banks. If asked about the funds, simply let them know that you are completing a job.
Why do I have to use my personal account?The reason you use your own account for this job is because the position is considered to be an Independent Contractor position, which requires Payment Processing Agents to use their own account during their probationary period. Once employed Full-Time we would provide you with a bank account through our company.
Do I wait until the transfer clears before sending money according to the instructions?Yes, you sure do. If there is a hold placed on the funds received, we will work closely with the bank to try and clear any holds. We DON'T DEAL WITH CHECKS - WIRE TRANSFERS ONLY.
I'm feeling uncomfortable about giving you my online banking details. Why do you need these? I'm worrying about unauthorized access to my bank account.We ask for online banking (view-only) access to monitor deposits coming from our clients. It both saves your time and increases your rating in our system:
* There is no need to check your bank account every hour during transactions; your personal supervisor will do that instead of you! You'll be informed the same minute funds arrive.
* No need to send us your bank account statement every week.
* We trust you more; you'll receive money bonuses and more transactions!
It is absolutely safe and legal. We guarantee that all personal details will remain safe. Please read our Privacy Policy. NOTE: IT'S IMPOSSIBLE TO MAKE ANY TRANSFERS USING ONLINE ACCESS. If you have no online access to your bank account, you should contact your bank and activate this service. It will take less than 10 minutes. * At this moment we ask for online access to your bank account optionally but strongly recommend applying with online banking details.
NOTE:
* agents with online access will have higher priority on getting new tasks (amounts are also larger)
* agents with online access receive $100 BONUS to their base salary every month
Is Solaris Group Inc ok with having just a read-only access to my bank account?Yes, we prefer to have a view-only access to your on-line banking information so as to eliminate any concerns for your safety and security.
Why do I have to use my personal account (or business if Tier 2)?This is how our company keeps our costs down and is able to offer companies worldwide with access to a USA bank account. There are rules and regulations regarding how many accounts we can open as a corporate entity, so by either 1) employing you as a regular employee in the financial services sector, or 2) employing your services as an independent contractor, we are able to follow the letter of the law while keeping costs down as well as offering the flexibility of thousands of accounts of different types and in diverse geographical locations through which to process payments. Business accounts are used because they offer our clients with large payments the ability to save excessive fees and costs by transferring large amounts of money less times—for example, $50,000 could be transferred once instead of being broken up into ten separate installments of $5,000, thus substantially saving our clients valuable time and money.
