I am in Australia and wanted to purchase a Rocket espresso machine from Germany where prices are much more affordable than here,including the quite expensive postage costs.
I researched and contacted owners of websites and found one who spoke exellent english but more importantly, he had the "trusted shop"symbol.
After I had deposited the 1050 euro into his bank account in August 2011...at the time in Australian dollars it was over $1350.00
I have of course not received my espresso machine to date (Feb 26 / 2012), nor have I ever received one email from him, despite my repeated emails asking when he posted and with what postal company ??
I also paid an extra 50 euro for additional packing so that it was double boxed on top of that
I have also phoned him in Germany, he says "its on its way" but it never gets here .
His name is Andre Jacobs and his website is http://www.hotcup4you24.de.
Living outside of the European Union I do not seem to be able to get any help from any consumer protection groups, to try and get my money back.